It is not uncommon for restaurants to see notable turnover this time of year. With so many changes in hiring, reopening, and working schedules, many restaurants are now actively searching for any kind of labor they can get. Restaurants are forced to employ and also train their employees since the present labor market is filled with limited employees. This situation raises many questions as people wonder how these new sets of employees will adjust to the ever-busy life of restaurant service or how will employers teach decades of restaurant guidelines within a short time. Here are effective ways to train new restaurant staff.
Restaurant culture is a set of values that defines your restaurant environment. Although this culture may differ from restaurant to restaurant, there are still some rules common to all. New employees must be taught the expected restaurant behaviors and your restaurant’s missions, visions, identity, process, and language. This may seem like a long task, but proper restaurant culture ensures the new employer adheres to your rules and regulations and informs them of their duties and expected behavior. This will eventually help prevent unruly behaviors that can affect your business negatively.
Although teaching new staff all that they should know is mandatory. Proper learning begins when they see other experienced staff work. As they follow closely, they will also get to understand their duties better, allowing them to carry them out easily. To do this, put an experienced staff in charge of one to more new employees and ensure they closely watch how he or she carries out certain roles in the restaurant. Once they see how these roles are executed, it becomes easier to replicate them.
Attending to customers can be unpredictable as each customer differs from the other. Ensure you practice certain situations with your new employees to allow them to understand the next step of action.
As a restaurant head, offering praise to your new employees is important as this helps boost their morale and gets them more committed. With that said, do not be afraid to discuss how a new employee can improve.
Mistakes give room for improvement — hence you should explain the common restaurant mistakes new and experienced staff make. While you explain, provide the right answers or gestures so they can learn and act right in certain situations.
Avery Restaurant Consulting is the professional consulting team that can take your restaurant to the next level! Contact us today if you need assistance training new staff members!