Finding the right team to work at your restaurant can be a challenge, but there are a number of steps you can take to make sure you hire the best people for the job. From the interview process to training, asking the right questions and investing in your staff can make all the difference. Here are a handful of tips restaurants can follow when it comes to hiring staff.
Start by interviewing candidates who have already worked in the restaurant industry. They’ll already be familiar with many aspects of the job, so you won’t have to train them on the basics. During the interview, ask them why they are interested in the role you’re hiring for. This can give a glimpse into their expectations for the role and can give you a good understanding of whether or not they might be the right fit for the job.
What may take five or ten minutes of your time can save you a lot more time and frustration down the road. If you’re on the fence about an interviewee, give their references a call. That way, you can get a better idea of their work ethic, attitude, customer service, and other relevant skills.
Once you’ve decided to hire, have a one-on-one discussion with your new staff member to go over the expectations you have for their role. Be sure to discuss the number of hours you expect them to work each week, who they will report to, and who will report to them, as well as the full scope of their responsibilities to ensure there’s no confusion on anyone’s part.
Even if your staff is full of folks with prior restaurant experience, they will still need to be trained on the specific nuances of your restaurant. This can include things as minute as how employees should answer the phone and as crucial as what to do in the event of an emergency.
The restaurant business is fast-paced, and it can be difficult to devote time and attention to hiring new team members. While it may feel easiest to hire someone as quickly as possible, investing a few extra minutes in the process can help ensure you find the right person for the job.
Avery Restaurant Consulting offers a variety of restaurant consulting services. If your restaurant is looking to improve in certain areas, our team can offer professional guidance. Contact us today to get started!