When you visit a restaurant for the first time, two factors usually determine if you will ever go back there again: One of these factors of course is the quality of food, the other factor is the behavior of the employees. Staff at any establishment, especially those at a restaurant, play a very important role in the success of the business. Little mannerisms such as asking your customer how their day went, go a long way. Here are three good qualities your restaurant employees should make a habit of.
As a server at a restaurant, you should be able to answer questions that your customers throw your way about the menu or the types of food. What would you say your best dish here is? What would you recommend as an appetizer for a first timer? What species of fish is this?. These are all common questions that an employee can be asked and they should be able to answer them convincingly. Staff that work in the bars are not exempted as they should know all the drink combinations by heart. Staff should know the prices and also be updated with price changes.
As a restaurant employee it is essential to have at least a decent level of social skills. The barest minimum required by an employee is that they are friendly and can be easily approached. If you want to stand out as an employee however, then you go the extra mile by developing your social skills in a way that will provide your customer with the best experience possible. One way to improve your skills is by acquiring the ability to read the mood of the table you just served. If they are in a good and cheerful mood then you can make things even better by involving yourself in a polite way. If the mood around the table is down then you can try to improve it by cracking a carefully planned joke.
As a worker in a restaurant, you should know that your duties can sometimes be divided. One moment you might be asked to flip the burgers and the next you might be asked to clean the bathroom. How you act and adapt in such a circumstance greatly indicates how good of an employee you are. A good employee will be able to adapt to most situations without as much as a complaint. Fast learners tend to thrive in this environment because they can better handle stress of handling multiple tasks and they are always eager to learn new things. Flexibility creates tremendous ability in this industry.
Located and based in New England, Avery Restaurant Consulting can help restaurants train employees and elevate their restaurant profits. If your restaurant could benefit from consulting services, we would love to help! Contact us today to get started!