In the restaurant industry, returning customers and loyalty are essential. Repeat customers can really drive a business and open the door for new people to give your restaurant a shot. Customer satisfaction should always be on the mind or minds of restaurant owners. Everyone benefits from good service and hospitality. Hospitality matters because your restaurant’s growth largely depends on it. Providing a positive experience will pay huge dividends. Everyone remembers what a great experience at restaurant feels like. On the flip side, a bad experience and service stick with customers too. In 2021, here are the best ways to enhance your restaurant’s hospitality.
It is important that every employee working for your restaurant is on the same page. Train every employee the same way and emphasize the value of customer service. Make sure all your employees understand the importance of excellent customer service and how it should be displayed. Communication amongst coworkers in restaurants is vital. Ensure your staff members communicate important information to one another and keep each other in the loop regarding the restaurant.
Wait times are not uncommon for popular restaurants and people understand waiting is a part of life. It is a restaurant’s job however to ensure customers do not have to wait longer than they should. Technology is advanced today to the point it can help restaurants provide customers accurate wait times. Implemented a wait management system if your restaurant is not already doing so is a good idea. Wait management devices can give customers a good estimate of when their table will be ready. The last thing you want to do is give a customer a waiting time that is not remotely accurate.
No matter how well run or established your restaurant is, it is not immune to customer complaints and concerns. When a customer complaint or concern arises, it is essential to handle it appropriately. Train your restaurant staff to be gracious, calm, and sympathetic when they experience customer complaints and concerns. While, it can be really easy to fire back at customers, especially when they are being rude, it is imperative not to do so.
At Avery Restaurant Consulting, we know how important good hospitality is for restaurants. When you describe your challenges and goals with us, we can tell you what is lacking and give you professional tips to improve. If you do not believe your restaurant is reaching high customer satisfaction, contact us today!